COO for the next big thing after telecom

JOB TITLE: COO

REPORTS TO: Members of the Board

LOCATION: Mumbai or Gurgaon

Much like mobile phones tapped into a huge unserved market, there are consumer services that are waiting for an organised, quality assured offer. The demographic realities of nuclear families, large numbers of ageing people and double income households on the one hand and young semi skilled workforce on the other, point towards personal service needs that are currently available through unorganised methods in India and through expensive and supply constrained environments in developed markets.

This organisation wishes to be the leader in these emerging segments, both in India and globally.

Job Summary

This is a start-up venture. It is funded by a group of individuals who believe strongly in the idea, its relevance to society and the workability of the business model.

The idea addresses a growing gap in the market for certain consumer services that are either non- existent or exist in a low quality, non-standardised and unorganised way. These are services that require a certain level of skill and knowledge (though not great technical expertise) and are currently seen as lower order professions. The business idea revolves around creating a base of skill and certified service providers and enhanced employment opportunities for them across a range of services.

The market exists globally as well as in India.

The founders have access to growth capital that will be tapped as the model delivers on milestones and reaches agreed executional efficiencies. It is currently funded adequately to see it through the time frame necessary to establish the workability of the idea.

The COO will lead the business for India and be focused on establishing the robustness of the idea on ground. There is an existing plan and certain key elements of the business model are already up and running. The need is to continue/grow/recast what is already in existence as well as create new markets, new capabilities and new revenue streams.

This is a position that is visualised to grow into the CEO job in future.

Responsibilities

• Deliver on agreed business metrics on a quarter to quarter basis
• Deliver on agreed business metrics on a quarter to quarter basis
• Manage budgets and resource
• Manage day to day operations
• Build and lead a team of functional experts
• Build capacities in terms of talent, systems and processes to deliver business results on a sustainable basis
• Generate plans for specific go-to-market strategies, executing them, learning and rapidly deploying for scale and efficiency
• Generate plans and execute, for developing the ecosystem that will directly impact the success of the business idea and model
• Represent the organisation to key stakeholders, customers, relevant external forums, government
• Report to the board regularly on the business

Experience

• 15+ years of which at least 5 must have been leading a profit centre and delivering Q on Q results.
• Experience of leading teams with cross functional experts essential
• Prefer an MBA from a reputed institute though this is not a pre-requisite
• Start up and/or entrepreneurial experience required
• Must have demonstrable experience of managing successes (or failures that were turned around/managed) in new areas – creating markets, attracting new consumers, trying new business models and so on
• Consumer facing business experience with direct experience of formulating and executing market creation and expansion strategies.
• Familiarity with different channels and direct personal experience of more than one of the following ; B2C sales, B2B sales, marketing activation and consumer contact, indirect sales channel
• Experience of marketing and reputation building preferred
• Prefer experience of managing both brick and mortar and online entities. Experience in running e-commerce businesses or digital businesses with a revenue stream ideal.
• Experience of liaising with different industry/consumer bodies will be useful

Remuneration